ITIL based Platform Administration

Integrated Platform Management

DB platform administration requires handling multiple interacting components in current apps. An integrated management approach prevents problems from being left in no man's land, introducing better solutions in less time. In platforms such as Exadata and Exalogi integrated administration is mandatory.

In Etimo we are prepared to handle any component of the Database platform, thus being able to be the sole provider of efficient and effective solutions.

Service is provided remotely, allowing us to provide the required capabilities at a reasonable price.

Platforms

• Middleware Oracle: Weblogic, Portal, Soa Suite, Service Bus, Webcenter, Data Integrator

• Oracle Data base

• Unix/Linux OS

• Virtualization: VMWare, Oracle VM, Amazon Cloud, Google Cloud

• Storage: Storage provision and configuration

• Oracle integrated platforms: Exadata, Exalogic, Exalytics

Processes

• Proactiv Monitoring

• Incident Handling

• Problem Research

• Recovery exercises

• Platform documentation Handling

• Requirements and Programmed Actions

• Change and Release administration

Tools

• Data base monitoring and operating system with extensions for other platforms

• JIRA for incident handling, problem research, requirements and any other concept that can by handled through cases.

• Platform documentation confluence, operating procedures and known problems.